Our Top Tips:

Start with Local Research

The first step in your journey to finding the best ASHP installer is to begin with local research. Search engines are your friend here—try phrases like “best air source heat pump installer near me” or “top-rated ASHP installation services in Norwich, Norfolk.” This will give you a list of local companies that specialise in ASHP installations.

Tip: Pay attention to Google My Business listings, as these often feature reviews, business hours, and contact information, providing a snapshot of each company’s reputation.

Check Certifications and Credentials

Once you have a shortlist of potential installers, it’s crucial to verify their certifications and credentials. In the UK, look for installers who are certified by recognised bodies such as the Microgeneration Certification Scheme (MCS). MCS certification ensures that the installer meets high standards of quality and follows industry best practices. As a MSC certified installer, LC Installations are proud to say we meet the high standards required. 

Why It Matters: An MCS-certified installer not only guarantees a high standard of workmanship but also ensures that you’re eligible for government incentives like the Boiler Upgrade Scheme (BUS), which can significantly reduce your installation costs. 

Evaluate Experience and Expertise

Experience is a vital factor when choosing an ASHP installer. Find out how long the company has been in business and specifically how much experience they have with air source heat pumps. An experienced installer will be better equipped to handle any challenges that arise during installation and will likely have a deeper understanding of the best practices for optimising your system’s performance.

Questions to Ask:

• How many air source heat pumps have you installed in the past year?
• Can you provide examples of similar installations you’ve completed?
• What brands of heat pumps do you specialise in, and why?

Read Customer Reviews and Testimonials

Customer feedback is one of the most reliable indicators of an installer’s quality. Look for reviews on independent platforms like Trustpilot, Google Reviews, or Checkatrade. Pay attention to the overall rating, but also read individual reviews to understand what past customers liked and disliked about the service.

What to Look For:

• Consistency in positive feedback, especially regarding professionalism, punctuality, and aftercare.
• How the company handles negative reviews—are they responsive and willing to address issues?

Ask for References

A reputable installer should have no problem providing references from recent customers. Speaking directly to past clients can give you insights that you won’t find in written reviews. Ask them about their experience, including the quality of the work, the installer’s professionalism, and whether they would recommend the company.

Sample Questions:

• Were you satisfied with the installation process and the final outcome?
• Did the installer complete the work within the agreed timeframe and budget?
• Have you experienced any issues with your system since the installation?

Request Detailed Quotes

Price is always a factor, but it shouldn’t be the only one. After narrowing down your options, request detailed quotes from at least three installers. A good quote should be transparent, breaking down costs for labour, equipment, and any additional services. Avoid any quotes that seem unusually low, as they may indicate hidden costs or subpar materials.

Key Components of a Good Quote:

• Itemised costs for all components and labour.
• Estimated timeline for the installation.
• Warranty details and aftercare services offered.

Consider Customer Service and Aftercare

Installation is just the beginning. The best installers offer excellent customer service and robust aftercare. This includes regular maintenance, prompt responses to any issues, and warranties that protect your investment. Ensure that the company provides a clear aftercare plan and that they are easy to contact should any problems arise.

Why It Matters: A well-maintained air source heat pump can last 15-20 years, but it requires regular servicing to operate efficiently. Knowing your installer offers ongoing support gives you peace of mind.

Verify Local Knowledge and Experience

Climate and local regulations can impact the performance and installation of air source heat pumps. A local installer will have in-depth knowledge of these factors and can tailor the installation to your specific needs. They’ll also be familiar with local suppliers, which can expedite the process and reduce costs.

What to Ask:

• How have you adapted installations for local climate conditions?
• Are there any local regulations or incentives we should be aware of?

Final Words

Finding the best air source heat pump installer near you involves careful research, asking the right questions, and evaluating the experience and reputation of potential candidates. By following the steps outlined in this guide, you can ensure that you choose an installer who will provide a high-quality, efficient, and long-lasting installation.

At LC Installations, we pride ourselves on being one of the top-rated air source heat pump installers in the Norwich, Norfolk area. With years of experience, MCS certification, and a long list of satisfied customers, we’re confident that we can meet your heating and cooling needs. Contact us today for a detailed quote and discover why we’re considered the best in the business.